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Privacy Policy

General statement

Fintrax Group Holdings Limited including all of its subsidiaries and related entities fully respects your right to privacy and will not collect or publish any personal information about you without your clear permission. Any personal information which you volunteer to Fintrax will be treated with the highest standards of security and confidentiality, strictly in accordance with the General Data Protection Regulation (GDPR).

Collection and use of personal information

We may collect and process the following data about you: 

Data collection:

Information that you provide to us by completing a Tax-Free form and any information provided to the retailer at the point of sale.

Details of your visits to retailers and your purchases that you provide to us by completing a Tax-Free form.

If you contact us, we may keep a record of that correspondence.

Use of data:

We will use your data to provide the Tax-Free service.
We may use your information for research purposes to help improve the quality of our service. We may be required to share information with our subsidiaries, Government departments and/or tax & Customs authorities for the purposes of Fraud prevention, legal and/or regulatory requirements. We may need to transfer your information to refund agents outside the EEA to provide the Tax-Free service. 

Information may be shared with merchants to help improve the quality of service and to receive marketing communication from merchants in relation to offers that may be of interest to you. 

For research purposes to help improve the quality of our service.  

Collection and use of technical information 

This website uses temporary "session" cookies which enable a visitor’s web browser to remember which pages on this website have already been visited. If you use the 'Remember me' option when logging in to this website, a cookie is placed on your computer with an encrypted id to remember your credentials. No other information is stored in this cookie. Visitors can use this website with no loss of functionality if cookies are disabled from the web browser. Technical details in connection with visits to this website are logged by our internet service provider for our statistical purposes. No information is collected that could be used by us to personally identify website visitors. The technical details logged are confined to the following items:

  • the IP address of the visitor’s web server
  • the top-level domain name used (for example .ie, .com, .org, .net)
  • the previous website address from which the visitor reached us, including any search terms used
  • Google analytics which shows the traffic of visitors around this web site (for example pages accessed and documents downloaded)
  • the type of web browser and operating system used by the website visitor.

Fintrax will make no attempt to identify individual visitors, or to associate the technical details listed above with any individual. It is the policy of Fintrax never to disclose such technical information in respect of individual website visitors to any third party (apart from our internet service provider, which records such data on our behalf and which is bound by confidentiality provisions in this regard), unless obliged to disclose such information by law. The technical information will be used only by the Fintrax, and only for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, do not constitute "personal data" for the purposes of the GDPR.

Complaints about data processed

You have the right to request a copy of information we hold about you and to have inaccuracies corrected. You can contact us using the appropriate details on our Contact Us page and we will update or delete your Personal Data accordingly.

Third Party Websites

This privacy policy does not address, and we are not responsible for, the privacy, information or other practices of any third-party website, including any third party operating any website to which this website contains a link. The inclusion of a link on the website does not imply endorsement of the linked website by us.

Additionally, we may provide you with access to third-party functionality that permits you to post content to your social media account(s). Please note that any information that you provide through use of this functionality is governed by the applicable third party’s privacy policy, and not by this privacy policy, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to the Privacy Statement

Any changes to this Privacy Statement will be posted on this Site so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Glossary of technical terms used

Web browser: The piece of software you use to read web pages. Examples are Google Chrome, Microsoft Internet Explorer, Firefox, Safari and Opera.

IP address: The identifying details for your computer, or your internet company’s computer, expressed in "internet protocol" code (for example Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.

Cookies: Small pieces of information, stored in simple text files, placed on your computer by a web site. Cookies can be read by the web site on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the web site can "remember" you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the web site.