Track my refund

Voucher details
Please leave off any hyphens and spaces when entering your barcode number
How to find your barcode
How to find your barcode
status

How to shop Tax Free in Germany

  1. Go shopping and get your Tax Free form
  2. Get your Tax Free form Customs approved
  3. Return your Tax Free form to Premier Tax Free and get your refund

Currency:
Euro (€)

VAT rate:
Standard 19%, food and books 7%.

Shoppers eligible for VAT  / Sales Tax refunds
Non-EU residents.

Minimum spend
25 Euro (30 Euro for books) on the same day and in the same store.

Where to get Customs approval:
Last EU departure point (on main menu select - Stores, Customs Approval & Refund Points, then select - APPROVAL)

Time limit for Customs approval
3 months after the month of purchase.

Required for Customs approval:

  • Fully Completed Tax Free form
  • Purchased goods
  • Purchase receipts
  • Passport
  • Travel Documents

Refund options available:

  • City Cash* – You must return your Customs approved Tax Free form to Premier Tax Free within 21 days of purchase
  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Cheque
  • Alipay

*A cash fee will apply

Advice:

  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Premier Tax Free within 21 days or your credit card used for guarantee will get charged.
  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • If you are departing a German airport but changing flights at another EU airport, and if the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at the German airport and your Tax Free form will be export validated as if you were at the EU departure point.