Premier Training

Each year Europe welcomes millions of international Shoppers who typically spend around five times more than domestic Shoppers. Premier Tax Free provides its partner Merchants with a wide range of innovative solutions to capitalise on these Shoppers, so it is crucial that when the Shopper arrives in-store, the Merchant has the tools and knowledge to better serve them.

Premier Tax Free offers training to its partner Merchants on Tax Free, DCC, issuing solutions and cultural awareness.

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Tax Free, DCC and issuing solutions

Features

  • On-site training
  • Provided by Premier Tax Free staff
  • Understanding the importance and benefits of Tax Free shopping
  • Issuing Tax Free forms
  • Using the solutions
  • Offering DCC

Advantages

  • Sales staff gain knowledge of both product and service
  • Increased speed of processing in-store
  • Increased number of successfully completed transactions and associated Tax Free revenue

Cultural Training

Features

  • Interactive training on Chinese, Arabian Gulf and Russian cultures
  • Delivered by native experts
  • Dealing with international Shoppers
  • Cultural influences on shopping behaviour
  • Interacting with international Shoppers in-store
  • Adapting sales approach for international Shoppers
  • Key phrases in local languages 

Advantages

  • Sales staff gain knowledge and confidence in dealing with Shoppers of different nationalities
  • Sales staff adapt their behaviour to better serve Shoppers
  • Increased sales as a result of training to those nationalities

Premier DCC Online Training Portal

Access is available via Apple, Android, Laptops, Desktop PCs anywhere in the world, 24 hours a day.

Features

  • Online eLearning modules
  • Online ‘Chat’
  • Videos & Animations
  • Support Details
  • Helpful Links
  • News

Advantages

  • Available anywhere and at anytime
  • Sales staff gain knowledge of both product and service
  • Increased speed of processing in-store Increased number of successfully completed transactions and associated DCC revenue
  • Staff confidence with Shopper interaction

Visit Online Training Portal